Do you have employees that are empowered but are not held accountable for delivering satisfactory results?

Do you have employees that are empowered but are not held accountable for delivering satisfactory results?

Employees not delivering satisfactory results can be very frustrating to management.  I contend that the reason is likely problems in one of the following four areas.

•  Ensure that expectations are clear
  • Job Descriptions
  • Goals
  • Objectives
  • Procedures
• Provide training and assistance needed
  • Coaching
  • Classroom
  • Formal education
• Monitor performance
  • Informal: daily observations
  • Formal: regular performance reviews
• Improve performance
  • Develop a plan for improving performance
  • Ensure that consequences are clear for lack of improved performance
  • Follow through with the plan

 Which of these can assist you with holding your employees more accountable?