Do you have employees that are empowered but are not held accountable for delivering satisfactory results?
Employees not delivering satisfactory results can be very frustrating to management. I contend that the reason is likely problems in one of the following four areas.
- Ensure that expectations are clear
- Job Descriptions
- Goals
- Objectives
- Procedures
- Provide training and assistance needed
- Coaching
- Classroom
- Formal education
- Monitor performance
- Informal: daily observations
- Formal: regular performance reviews
- Improve performance
- Develop a plan for improving performance
- Ensure that consequences are clear for lack of improved performance
- Follow through with the plan
Which of these can assist you with holding your employees more accountable?
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